Online Store Policies
Orders with a subtotal over $85.00 that are shipping to the lower 48 continental United States (contiguous US does not include Alaska or Hawaii or other terrorities under US control) will automatically receive free UPS Ground shipping. This will be reflected as a choice in the checkout page where shipping rates are calculated. Free shipping promotions (including Free Shipping over $85.00) apply to one address.
Once an order is placed, we usually ship within 2 business days. The Olive Press then sends email order confirmations to the "bill to" address specified on the order. An email confirmation is sent from UPS that specifies when the package was shipped and the corresponding tracking number.
All shipping orders over $85 with a destination in the continental United States receive free shipping: store, catalog and online orders. For shipping charges for those items under $85, you can conveniently calculate your shipping when you "view your basket" before checking out.
Should your order arrive damaged or defective, please call our toll-free customer service number at 800-965-4839 or 707-939-8900 X2 to make arrangements for replacement, refund, or merchandise credit. The Olive Press guarantees products 100%.