WEBSITE & WEBSTORE FAQ’S:
I can’t log into my account
We changed web platforms in October 2019. If you haven’t created a profile yet, make sure you are registered. Email and password of choice can be entered under My Account -> Register. If you still encounter issues please contact us at [email protected]. *Please note club members should use the same email address they receive club notifications on.
I forgot my password
You may click the “Forgot password” link under “My Account –> Login” and follow the steps to reset it.
My discount is not showing
Please ensure you are logged in and using the same email you receive our notifications on. Discount will apply on the checkout page before your complete payment.
Shipping address is different than the billing
Once you’ve completed the billing information on the checkout page, check the box “Ship to a different address” and fields to complete shipping information will appear.
I mistakenly created a shipping order but wanted it as curbside pick-up (or vice versa)
Email us at [email protected] and we’ll adjust your order.
I have a coupon, where do I enter it?
On the checkout page at the very top, you’ll see a yellow banner reading “Have a coupon? Click here to enter your code”.
I need to change my address/email, payment information, password
Once logged in, under My Account (top right of the page), you’ll find “Account Management”, where you can edit all the information associated with your profile. Contact, Shipping, and Payment are your personal profile and do not affect your membership information. The “Club Membership” tab will allow you to edit any and all information associated with your membership (preferences, email, shipping address, payment information, etc.).
My order is a gift!
Make sure to check the “Gift Order” box under the billing information on the checkout page. The packing slip for gift orders will not include pricing. You can also add a gift note. If the order needs to arrive by a certain date or if you have any special instructions/questions, please enter it under “Order Notes” and we’ll be in touch if follow up is needed.
I have a Gift Card – can I use it online?
Yes, you can enter it at checkout (bottom right portion of the page). Please note - to use it online, the cart amount needs to be lower than the value of the gift card. You can check your gift card’s balance on the checkout page. For larger orders requiring split payment, contact us at (707) 931-7586 or [email protected]. A split payment function for the web will be added soon.
Can I use my gift card to pay for tastings? Can I use it at your sister properties?
Absolutely. You can use the gift card to pay for any product - olive oil, food, merchandise, or tastings - when visiting us. Balance can be redeemed with The Olive Press, Jacuzzi Family Vineyards, and Cline Family Cellars – onsite, online or via phone.
I can’t find the product I’m looking for
You can use the “Search products” tool on the top right of the page. You can also check out our online catalog here: https://theolivepress.com/pages/our-seasonal-catal.... If you still can’t find what you’re looking for, please contact us at (707) 931-7586 or [email protected] and we’ll be happy to assist.
Do you ship internationally?
The Olive Press only ships to the continental US at this time.
Where’s my tracking number/package?
All packages ship via UPS. Once the order leaves our warehouse, tracking information is sent to the email associated with the shipping address. Please review our online & in-store policy page for additional information: https://theolivepress.com/pages/online-and-in-stor....
My package was damaged, what do I do?
I won’t be home to receive my package. What can I do?
If UPS is unable to deliver (3 Attempts), the package will come back to us and we’ll contact you before reshipping for a fee. Best if you can advise us of change of address/vacation before the package is en route. If already en route, we may not be able to reroute, but will certainly try to help. You can also sign up for UPS My Choice account (free), which gives you more direct control of rerouting or hold at facility options. Learn more here: https://www.ups.com/us/en/services/tracking/mychoi....
What are the best practices to ensure I receive my packages?
Keep your profile up to date, make any changes timely, and before packages ship out, use a business address where someone will always be available to sign for the package. We do not ship to P.O. boxes.
I entered the incorrect shipping address on my order, can I change it?
How do I save on shipping?
We’re doing our best to make it more affordable for all Olive Press customers, and especially for our members. We’re offering more and more promotions to help with the cost. Make sure you’re subscribed to take advantage of all the savings! And remember – if you spend over $85, you’ll receive 50% off shipping charges at checkout!
VISIT & TASTINGS FAQ’S:
Are you open?
Both our Sonoma and Napa locations are open for limited hours of operations and tastings are offered by reservation at our Sonoma location at this time. Our “Visit & Taste” page and social media always carry the latest information. Please check out https://theolivepress.com/visit-and-taste/ for current hours of operations and services offered.
Do you offer curbside pick-up?
Our Sonoma location does offer curbside service. You can place your order online and specify in the Order Notes on the checkout page when you’d like to come to pick it up.
Do you offer virtual tastings?
Yes! Make sure to subscribe to our mailing list to be advised of future dates. You can also inquire about private/corporate sessions by contacting Teresa Hernando [email protected]
Are your grounds open?
Yes! Winery grounds are open. Please note host will check your temperature before accessing the property.
When is your Community Press?
We host two Community Press days every Fall. You can find details on the event and dates here: https://theolivepress.com/events/
I have a Passport (Wineryhunt, Priority Wine Pass, Sonoma Passport, etc.)
Please contact us at [email protected] or (707) 931.7516 – while we may not be able to offer exactly what the passport included; we’ll do our best to offer you a great experience when you visit us after reopening our doors to the public.
Can I bring food?
While outside food is not allowed on the property, you will find some delicious snacks in our retail stores. Our Napa location is set in the lovely Oxbow market near downtown Napa. The building offers a number of options for dining in or take-out. Our Sonoma location is home to Jacuzzi Family Vineyards, which offers cheese & charcuterie boards as an optional add-on to their tasting experiences. You may pre-order them when making a reservation online here: https://www.jacuzziwines.com/visit-us/. This location is just 10 minutes from Sonoma Square, a historic plaza surrounded by a variety of fantastic restaurants.
How long does the tasting last? Can I stay longer?
You can more information on the experiences offered and duration of each here: https://theolivepress.com/visit-and-taste/. Once the tasting is completed, you are more than welcome to walk the grounds or inquire with your host about what else you can do while you’re onsite. Our team will be at your disposal to facilitate and give you pointers to make the best out of your visit!
Are reservations required?
Only for tasting experiences. You can drop by and shop anytime during business hours otherwise. You can explore our experiences and make a reservation here: https://theolivepress.com/visit-and-taste/.
Is your property family-friendly? Are children allowed?
Absolutely! Just ensure they are always under your supervision for their safety in a working winery & milling environment.
Can I bring my dog?
Dogs are allowed in all our outdoor spaces, always on a leash and accompanied by their owner. They are not allowed inside the stores and tasting rooms.
How do I make changes to my reservation or cancel it?
Simply click your confirmation email to access & edit your reservation directly online up until 2 days prior. For any last-minute edits, please contact us directly at [email protected] or (707) 931.7516. Failure to provide 2-day notice of cancellation will result in a penalty of $10/person.
I have questions/special requests/allergies – how do I contact you?
You can address this directly online, following the link to answer a few key questions from the confirmation email for your reservation. You may also contact us at [email protected] or (707) 931.7516.
I am visiting from out of town, can I ask my host for recommendations?
Absolutely! Please do take advantage of the time with your host. Tell us what you enjoy, you might be curious about, and we’ll be most happy to give you recommendations to additional destinations in the area.
I’m new to olive oil tasting/I am curious about the milling process/health benefits of extra virgin olive oil
Wonderful! Your host will be happy to answer your questions and tailor your visit to what interests you. If you’d like, you can specify your interests when completing the questions after making a reservation with us or email our tasting room manager, Michael Ritz at [email protected] and we’ll inform your host.
Do you have lodging onsite or recommendations?
We have a lovely villa that can accommodate up to 10 guests at our sister winery Cline Family Cellars. Please contact Laura Feinstein at [email protected] for more information. If you’d like a list of lodging accommodations in the area, please email us at [email protected] and we’ll be happy to share it.
CLUB MEMBERSHIP FAQ’S:
Where can I update payment information associated with my membership?
Log in online (or register if you haven’t already). Under “My account” -> “Account Management”, click the “Club Membership” tab and follow prompts to confirm/edit all information associated with your membership, including payment method. Please note, editing the “Contact”, “Shipping” or “Payment” tabs will only edit your general profile, but will not edit the information associated with your membership.
How do I customize my club selection?
You can email [email protected], call (707) 931.7580, or place an order directly online and enter in order notes “this is my club selection”. We are working on a new feature to edit the existing order each quarter as well. Stay tuned! Ship-to members have a window of about a week to edit their orders depending on club tier before the standard selection is shipped out. Pick-up members have on average 6 weeks’ time to visit us and pick up their favorites before the standard selection is shipped out. Deadlines are always specified in the email that goes out at the beginning of each club month/quarter. Please contact us promptly and before the deadline to edit your order or ask for an extension.
I am not receiving your emails
Please make sure [email protected] and [email protected] are saved as safe senders in your inbox preferences. Work emails might have stronger spam filters. Gmail likes to move us to the Promotions folder. If you unsubscribed by mistake, please contact us at [email protected] for instructions to rejoin.
I am a pick-up member and just received a shipment
As a pick-up member, you have an average of 6 weeks to visit us and pick up your club selections. After this time, the standard selection will ship to you. If you need an extension or want to customize your order before it ships out, please contact us before the deadline stated in the club notification at [email protected].
What are the perks of my membership?
Our club program offers a myriad of discounts: special pricing on olive oils and vinegar, food, and merchandise are associated with each club level. You’ll also receive discounts at our sister properties, Cline Family Cellars & Jacuzzi Family Vineyards. Special events & club discounts will apply to most activities & tastings we offer onsite as well as online promotional outreaches. The Press club membership lasts one year/four shipments, while the Amphora club is twice a year/two shipments. Both auto-renew unless we are contacted. You can edit your selection for each shipment and pick-up order to match your favorites. Learn more here: https://theolivepress.com/clubs.
How do I sign up?
Visit https://theolivepress.com/clubs, select the club that best suits your needs and start discovering the world of extra virgin olive oil.
I am a member of Cline Family Cellars/Jacuzzi Family Vineyards. Do I receive discounts at The Olive Press?
Absolutely! Just register on The Olive Press website with the same email associated with your membership at our sister property and your discount will apply at checkout.
Can I cancel my membership and how?
The club membership is a one-year commitment - you can certainly cancel it afterward by contacting us at [email protected], though we’d hate to see you go! Please know you can also ask us to skip a quarter instead. This way you’ll still be a member, enjoy all the perks and stay in tune with the latest. We just won’t ship your product for a little while. If you are still interested in cancelling before your year commitment is up we do charge a $25 cancellation fee. Get in touch with us at [email protected], if you'd like to move forward with cancelling.
I STILL HAVE QUESTIONS!
We’re here for you. For general questions, contact us [email protected]. For questions on a visit or reservation, contact [email protected] or (707) 931.7516. For club related questions, contact [email protected] or (707) 931.7580.